Privacy Policy

This Privacy Policy describes how Ediode Electronics Private Limited ("we", "us", or "our") collects, uses, and protects your information when you use:

• the EDIO website at edio.in, including browsing, ordering SmartClone and other EDIO products, downloading our software, and contacting us; and
• the EDIO mobile app, a TV repair training and learning platform for technicians.

We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules. This policy is written in plain language. It does not limit any rights you have under Indian law.

Please also read our Terms and Conditions.

Who is responsible for your data?

Ediode Electronics Private Limited is responsible for the personal data described in this policy.

For privacy questions, data requests, or account deletion requests, email internals.edio@gmail.com.

Information we collect

We collect only what we need to run the website and the EDIO mobile app. What we collect depends on how you use our services.

EDIO website and e-commerce

The website does not have customer accounts. When you place an order or contact us, we may collect:

• Order and delivery details: your name, mobile number and delivery address (address, city, state and PIN code), and, if you choose to give them, your email address (for the order receipt) and GSTIN (for a GST invoice).
• Order information: products ordered, quantities, prices, order number, and purchase history needed to process, fulfil, and support your order.
• Payment-related information: payments on the website are processed by Razorpay. We do not see or store your full card, UPI or bank credentials. Razorpay processes payment details as needed to complete the transaction and tells us whether the payment succeeded.
• Customer support information: details you send us about an order, delivery, return, or other enquiry.
• Messages you send us: the contact form on the website does not store anything on our servers. It opens WhatsApp or your email app with your message filled in, and we receive only what you choose to send, along with your WhatsApp number or email address.

EDIO mobile app

The EDIO mobile app is a TV repair training and learning platform for technicians. It provides video courses organised by TV brand and part/component, repair guides and educational content, community groups where technicians can post messages and attachments, live event and workshop registration, and course progress tracking.

For the app, we may collect:

• Name — to identify your account, personalise your experience, and identify you for events or workshops.
• Age — to confirm you meet the minimum age requirement. The EDIO mobile app is intended for users aged 18 and above and is designed for working technicians and professional learners.
• Mobile phone number — to create and identify your account, send a one-time password (OTP) for login and verification, and help protect your account. Your mobile number is not used for marketing and is not sold to third parties.
• Event registration details — which event you registered for and related registration information, so we can process the registration, keep records, and contact you about the event when needed. Edio admins may see your name, phone number, and registration time to run and manage events.
• Push notification token — if you allow notifications, we store a notification token for your device, and the device platform (Android or iOS), so we can send you updates from Edio. This includes alerts for new community messages and group announcements. You can turn these notifications off in Settings. Tokens are removed when the account is deleted or the device is unregistered.
• Community messages and attachments — when you post in a community group, we store your messages and any photos, videos, voice messages, audio files, or documents you choose to attach, together with your display name. What you post is stored and can be seen by the other members of that group and by the Edio team. Attachments are stored with our storage provider. You can delete your own messages at any time. This content is used only to run the community and provide support, not for advertising. Please do not share personal or sensitive information in community groups.
• Camera, photos and microphone — the camera is used only when you choose to take a photo to send in a message. The microphone is used only when you record a voice message or use voice search. Photos and videos are chosen through the Android photo picker, so Edio only receives the items you select; it does not access the rest of your photo library. Voice search uses your phone's speech recognition service to turn your speech into text.
• Payment information — when you pay for an event or workshop in the app, the payment is processed by Razorpay. Edio does not receive or store your card, UPI, or bank details. We keep a record of the payment, such as the amount, status, payment reference, and the event it was for, to confirm your registration.
• Premium access status — Premium access, which gives entry to the premium community groups, may be recorded on your account when granted by Edio to customers who have bought an EDIO product.
• Basic lesson and video usage data — so we can track course progress, remember where you left off, and operate the learning experience.

The EDIO mobile app does not collect:

• Precise location
• Your contacts
• Your card, UPI, or bank details

The EDIO mobile app does not currently use separate analytics or crash-reporting services to collect personal information or app usage information. If that changes, we will update this policy. The website uses Google Analytics and Microsoft Clarity only if you accept them; see "Cookies and similar storage".

How we use your information

We use personal data to:

• Create and manage app accounts
• Process, fulfil, and communicate about orders for SmartClone and other EDIO products, including GST invoices
• Arrange shipping and delivery using the address you provide
• Provide customer support
• Verify app users through OTP
• Provide access to courses and videos
• Track course progress in the app
• Manage event and workshop registrations, and keep a record of app payments processed by Razorpay
• Sending notifications you have allowed, including alerts for community messages and group announcements
• Running community groups, including storing and displaying the messages and attachments you post
• Managing Premium access status on your account, including access to premium community groups
• Protect the security and integrity of our services
• Meet applicable legal and regulatory requirements

We do not use your personal information for unrelated purposes without an appropriate legal basis, or consent where required. Phone numbers collected for the EDIO mobile app are not used for marketing.

Information sharing

We do not sell your personal data to third parties. We may share information with service providers only when reasonably necessary to provide the service, or when required by law.

Depending on how you use EDIO, this may include:

• Supabase — database, authentication, and application infrastructure for the website (including order records) and the EDIO mobile app.
• Razorpay — payment processing for website orders, and for event and workshop payments in the EDIO mobile app. For app payments, your name and mobile number may be shared with Razorpay to fill in the payment form. Your card, UPI, or bank details are entered directly with Razorpay and are not stored by Edio.
• Expo and Google Firebase Cloud Messaging — these services deliver push notifications to your device using its notification token.
• MSG91 — OTP/SMS verification for the EDIO mobile app. Your mobile number may be shared with MSG91 as needed to send the OTP.
• Courier / postal services — shipping and delivery of website orders to the address you provide. We do not name a specific courier here because that may vary by order.
• Vercel — hosts the website. Like any web host, it receives technical information such as your IP address and browser type when you visit.
• Google Analytics (Google) and Microsoft Clarity (Microsoft) — only if you click Accept on the website's cookie banner. See "Cookies and similar storage".
• Google Fonts — the website's typefaces are loaded from Google's servers, which receive your IP address and browser details when a page loads.
• Instagram (Meta) — the SmartClone page shows an Instagram video. When it loads, Instagram may receive your IP address and set its own cookies, under Meta's privacy policy.
• WhatsApp (Meta) and email providers — if you contact us by WhatsApp or email, your message is carried by those services.
• Other community members — messages and attachments (photos, videos, voice messages, audio files, or documents) you post in a community group can be seen by the other members of that group. Please do not post personal information you do not want other members to see.
• Legal authorities when required by law.

Third-party providers process information only as needed to provide their service. Their own terms and privacy policies may also apply to their systems. Some of these providers may store or process data outside India; where they do, we rely on their security commitments and follow any restrictions notified under the DPDP Act.

Cookies and similar storage

The website uses two analytics services, Google Analytics and Microsoft Clarity, to understand how visitors use the site, for example which pages are visited, how far people scroll and where a page is hard to use, so that we can improve it.

• They run only after you click Accept on the cookie banner. Until then, and if you click Decline, neither is loaded and no analytics cookies are set.
• What they collect: pages visited, time on page, clicks, scrolling and mouse movement, and technical details such as browser, device type, screen size and approximate location derived from your IP address. Microsoft Clarity may also record anonymised replays of how a page was used; text you type into forms is masked and is not recorded.
• Cookies they set: Google Analytics uses cookies such as _ga and _ga_*; Microsoft Clarity uses cookies such as _clck, _clsk, CLID and MUID.
• Not used for advertising. We have turned off Google's advertising features and Google signals. The analytics data is not used to show you ads.
• Not sold. We do not sell analytics data or any other personal data.
• Google and Microsoft process this data on our behalf, under their own privacy policies, and may process it outside India.

Your choice: your choice is saved in your browser's local storage (under "edio-consent") so we do not ask on every visit. You can change it at any time with the "Cookie settings" button at the bottom of every page. If you decline after accepting, we stop the analytics and delete their cookies from your browser.

The website also keeps a small note in your browser's session storage so the homepage introduction film is not replayed every time you return to the homepage in the same visit; it holds no personal information and is cleared when you close the tab.

Third-party content can set its own cookies: the Instagram video on the SmartClone page, if it loads, is governed by Meta's privacy policy. You can block or delete cookies at any time in your browser settings.

Data security

We use reasonable security measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Account and application data are hosted using services including Supabase. The EDIO mobile app also uses OTP-based authentication through MSG91.

No internet service is completely secure. Please protect your devices, passwords, and OTP codes, and never share an OTP with anyone.

How long we keep information

We keep personal information only as long as reasonably necessary for the purposes it was collected, or where retention is required or permitted by law.

For the EDIO mobile app, if you stop using the app, we generally intend to retain your account information for up to 24 months after your last meaningful activity, unless you request deletion earlier, we need the information for a legal obligation, a dispute or security issue, or a longer period is required or permitted by law.

Messages and attachments you have posted in community groups remain in those groups, as part of the group conversation, even after you stop using the app or delete your account. You can delete your own messages at any time, including before you delete your account.

Website order records may be kept for as long as needed to fulfil orders, handle returns or support, and meet accounting or legal requirements. When information is no longer required, we delete it or take reasonable steps to make it no longer identifiable, subject to applicable law.

Your rights

Subject to applicable Indian law, you may:

• Access the personal information we hold about you
• Correct inaccurate, incomplete, or outdated information
• Request deletion of your account and personal data, subject to applicable requirements
• Withdraw consent where processing is based on consent
• Request a copy or export of personal information we hold about you, subject to identity verification
• Raise a grievance about how your personal data is handled

Website users may also opt out of marketing emails if we ever send them with consent. The EDIO mobile app does not use your phone number for marketing.

How to request access, correction, export, or deletion

In the EDIO mobile app, you can delete your account from within the app using Delete Account.

You can also request deletion of your EDIO account and associated personal data by contacting internals.edio@gmail.com. Use the same email to request access, correction, export, or withdrawal of consent, including for website orders.

Please include:

• Your name
• The mobile number and/or email associated with your account
• The request you are making

We may need to verify that an email request is from the account holder. We will process valid requests within the time required under applicable law.

More detail is on our Account Deletion page.

Age

The EDIO mobile app is intended for users aged 18 and above and is designed for working technicians and professional learners. It is not directed or marketed towards children.

The website is intended for adults making purchases and using our services. If we become aware that personal information has been collected from a person below the applicable minimum age without the required consent or legal basis, we will take appropriate steps under applicable law.

Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites.

Changes to this policy

We may update this Privacy Policy when our services, data practices, technology, or legal requirements change. We will post the updated policy on this page. If we make a significant change, we may also notify users through the website, the app, or another reasonable method.

Contact us

For privacy, data, or account deletion requests:

• Email: internals.edio@gmail.com

For website orders and general customer support:

• Email: support@edio.in
• Address: NO.34, SENGUNTHAPURAM 7 TH CROSS, Karur, TAMIL NADU 639002

Ediode Electronics Private Limited