Account Deletion

This page explains how to delete an EDIO mobile app account and associated personal data. The app is operated by Ediode Electronics Private Limited. The EDIO website does not have customer accounts; to ask about personal data from a website order, use the email below.

How to delete your account

In the EDIO mobile app, you can delete your account from within the app using Delete Account.

You can also request deletion of your EDIO account and associated personal data by contacting internals.edio@gmail.com. Use this email if you need help with app account deletion, or for personal data from a website order.

Please include:

• Your name
• The mobile number and/or email associated with your account
• A clear request to delete your account and associated personal data

We may need to verify that the request is from the account holder before taking action. We will process valid requests within the time required under applicable Indian law, including the Digital Personal Data Protection Act, 2023 where it applies.

When your account is deleted, push notification tokens linked to it are also removed.

What we may retain

Some information may be kept where we need it to comply with a legal obligation, resolve a dispute, or address a security issue, or where a longer retention period is required or permitted by law. Website order records, and records of payments made in the app for events and workshops, may be retained as needed for accounting, fulfilment, returns, or legal requirements.

Messages and attachments (photos, videos, voice messages, audio files, or documents) you have posted in the app's community groups are not removed when your account is deleted. They stay in the group as part of the conversation and can still be seen by the other members of that group. You can delete your own messages at any time, so if you do not want them to remain, delete them before you delete your account.

Related policies

See our Privacy Policy and Terms and Conditions for more detail.